General Questions

What is Smart Commerce Supply?
Smart Commerce Supply helps contractors and trade allies complete projects on time and within budget. This comprehensive online store features an ever-growing product catalog of energy-efficiency and electrification measures, account-specific pricing and discounts, fast check-out for frequently purchased products, as well as real-time delivery tracking to jobsites or warehouses.

Do I need an account to place an order?
Yes, an account is required to place an order. Creating an account allows you to view order history, track shipments, streamline future purchases and access special pricing and promotions available exclusively to account holders.
Please click here to begin your account request.

How do I contact Smart Commerce Supply for support?
You can contact Smart Commerce Supply by using the Contact page on the website. For sales-related inquiries, bulk orders, or special requests, please submit the New Account Request Form and a representative will follow up.

Ordering & Payment

How do I place an order?
Orders can be placed directly through the Smart Commerce Supply website by adding products to your cart and completing checkout. 

What payment methods are accepted?
Accepted payment methods are displayed during checkout and typically include major credit cards. For special billing or sales inquiries, submit a request through the sales form.

Can I request a quote or place a large or custom order?
Yes. For bulk purchases, special pricing, or custom order requests, complete the New Account Request Form and a sales representative will contact you with next steps.

Shipping

Where does Smart Commerce Supply ship?
Smart Commerce Supply ships to locations within the United States. Shipping availability may vary based on product type and destination.

How long does it take for my order to ship?
Orders are typically processed and shipped within the timeframe outlined on the Shipping & Returns page. Shipping timelines may vary depending on product availability and shipping method selected.

Will I receive tracking information?
Yes. Once your order ships, tracking information will be sent to the email address provided at checkout.

Are shipping costs included?
Shipping costs are calculated at checkout unless otherwise noted. Any applicable shipping charges will be displayed before order confirmation.

Returns & Refunds

What is your return policy?
Smart Commerce Supply accepts returns in accordance with the policy outlined on the Shipping & Returns page. Returned items must meet condition requirements to be eligible.

How do I initiate a return?
To initiate a return, follow the instructions provided on the Shipping & Returns page or contact customer support for assistance.

Are there restocking fees?
Restocking fees may apply depending on the product and the timing of the return. Any applicable fees will be disclosed during the return process.

Who is responsible for return shipping costs?
Unless otherwise stated, return shipping costs are the responsibility of the customer.

Account & Support

How do I update my contact or order information?
If you created an account, you can update your information by logging into your account dashboard. For guest orders, contact customer support for assistance.

What if I need help choosing a product?
For product questions or assistance with selecting the right item, submit an inquiry through the Contact page.

How do I follow up on a sales inquiry?
After submitting the New Account Request Form, a Smart Commerce Supply representative will contact you using the information you provided.